Incident History

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  1. Mar 09, 2026

    1. Message Queues resolved

      All internal message queues are now processed. We apologize for the delay you may have experienced.

    2. Message delay

      Due to unforeseen network connectivity issues earlier this morning, we are experiencing some message queues that are being processed as quickly as possible.

  2. Feb 12, 2026

    1. Message-logs Interface updated

      The error in message logs has now been fully fixed with the deployment of the permanent code change.

      Please refresh your page if still logged in to our interface.

      The root cause (in our interface's handling of message log data) has been addressed, and Error 500 should no longer occur. Previously affected areas (now working normally):

      • Attachment data
      • URL data

      Thank you for your patience and understanding while we resolved this. Please let us know if you experience any further issues!

    2. Error 500 - Temporary fix implemented

      We've identified the root cause in our interface's handling of message log data.

      A temporary fix has been implemented to prevent Error 500 occurrences, and a permanent code change is in progress. It is expected to be deployed within the next hour.

      Affected areas

      • Attachment data
      • URL data

      Thank you for your patience while we resolve this.

    3. Error 500

      We've identified an issue that can occur when viewing message logs.

      Reducing the number of search results prevents this error in most situations.

      We are working on a full resolution — thank you for your understanding!

    4. Delay in logs is resolved

      Logs is now processed and searchable.

      Reports is getting generated as expected.

    5. Delay in logs

      We’re currently upgrading our log processing system to improve performance and reliability.

      As a result, there will be a temporary delay in generating Quarantine reports.

      We appreciate your patience and apologize for any inconvenience this may cause. Our team is working diligently to resolve this as quickly as possible. We’ll provide an update once everything is back to normal.

  3. Feb 11, 2026

    1. Scheduled maintenance window

      Wednesday, 11 February 2026
      22:00 – 23:00 (CET)
      21:00 – 22:00 (UTC)

      Some of our online web services will be temporarily unavailable for approximately 10 minutes during this window.

      This short maintenance is required to upgrade our backend services, delivering improved performance and new features in the future.

      Affected Services

      Centera Email Defence
      Access to https://email.centerasecurity.com
      Release of messages
      Preview of quarantined messages

      Centera Email Defence M365
      Access to https://m365.centerasecurity.com
      Release of messages
      Preview of quarantined messages

      Unaffected Services

      • Inbound and Outbound email services
      • All scanning and security protection systems

      All core protection services will remain 100% operational throughout the maintenance period.

      We apologise for any inconvenience this brief downtime may cause and thank you for your understanding.

      If you have any questions, please don't hesitate to contact our support team.