Incident History

A bug in our service caused it to restart, producing short spans of unavailability. We deployed a fix that resolved the issue. Our server-side services are now operating normally.

We are investigating an issue that is causing our server-side services to be unavailable intermittently.

An infrastructure provider that is hosting our models experienced an outage. We migrated traffic to our backup region which resumed the normal operation of our system.

We are investigating the cause of internal server errors encountered when processing documents through our platform.

We’ve identified two planned database migrations that have not been applied in time as the root cause of the errors. We've applied the migrations; our systems are now operating normally.

We are investigating internal server errors appearing on most application screens.

We’ve identified a recently updated Web Application Firewall (WAF) rule as the root cause of the issue. The change has been rolled back, and all systems are now operating normally.

We are investigating an issue causing a Failed to fetch error on most application screens.

We've deployed a fix and packing slip processing is now working as expected.

Packing slip processing is experiencing an elevated error rate. We’ve identified the underlying issue and are working on a solution.

We determined that the root cause was related to a planned database update. A mitigation has been applied, and order creation has returned to normal operation.

We are investigating an issue with database errors occurring during order creation