Incident History

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  1. Jun 10, 2026

    1. Issue with sending notifications

      During a recent server upgrade, our email queue silently stopped sending and we weren't alerted to it. Email and Teams notifications weren't delivered for roughly seven days (3–10 June). It's now been fixed, all backed-up notifications have gone out.

      We're adding active monitoring to confirm notifications are being delivered, so a failure like this doesn't happen again.

  2. Jun 03, 2026

    1. Paytools Application has recovered.

    2. Paytools Application appears to be down.