Incident History

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  1. Nov 18, 2025

    1. Cloudflare service issues

      Update: 15:40 - as per Cloudflare's status page at https://www.cloudflarestatus.com/ the issue is largely resolved and they are continuing to monitor the situation.


      Cloudflare, a major cloud provider is having major issues today resulting in many websites failing to load across the internet.

      The impact on Symphony Commerce is isolated to some product images failing to load as things stand.

      We are monitoring the situation closely.

  2. Nov 12, 2025

    1. Resolved Incident – Product & Orders Search Visibility

      UPDATE 16:10 UTC - Resolved

      The issue affecting Products search and Orders visibility across websites and admin systems has now been resolved. All systems are operating normally again.

      Thank you for your patience while we worked to restore full functionality.

      16:00 UTC - Incident We’re aware of an issue currently affecting product search and orders visibility across some websites and admin systems. Our team is actively investigating and working on a solution.

      We’ll share an update as soon as more information becomes available.

      Thank you for your patience.