Incident History

We’re currently experiencing an issue affecting email channels, except those connected through Google or Microsoft. We’re working with our provider to restore service as soon as possible and will provide updates as they become available.

We’re currently investigating an issue causing some customers to receive an “Authentication Error” when connecting or using Meta channels.

Our team is working to identify the cause and restore normal service as soon as possible. We’ll share an update once more information is available.

AI Journeys and the AI Agent are back to normal after successfully implementing a fix. We will continue monitoring the situation to ensure the problem is fully resolved. If you continue to experience issues, please inform our team via support@trengo.com, so we can investigate further.

We are experiencing intermittent issues in the communication between AI Journeys and the AI Agent, and are actively investigating. Some Journeys may run slowly or fail to complete. Other parts of the platform are unaffected. We will post an update as soon as we know more.