Incident Template Library Published on September 3, 2024 by Sean White @seanwhitedev Sean White September 3, 2024 We recently announced a new feature to enhance how you communicate with your users during maintenance, incidents, and general service updates. Status Page Templates allows you to save and re-use status updates - but how do you know what incidents might happen or what updates you need to keep users informed about until it's too late? We have put together a library of ready-to-use templates designed to keep your users informed with clear, concise and consistent messaging. Maintenance Incidents Performance Informational Maintenance # Maintenance - 1. Scheduled Title: Scheduled maintenance We will be performing scheduled maintenance on [date] from [start time] to [end time] UTC. During this period [services] may experience [brief outages/slower performance/limited access] in the following regions: [regions]. We apologise for any inconvenience. Maintenance - 2. Started Title: Maintenance In Progress Scheduled maintenance has started as planned. [Service] may be temporarily unavailable during this time. We are working to complete the maintenance as quickly as possible. Thank you for your patience. Maintenance - 3. Completed Title: Maintenance Completed The scheduled maintenance has been successfully completed. All services are now fully operational. Thank you for your patience. Maintenance - 4. Delayed Title: Maintenance Delayed The scheduled maintenance has been delayed and will now occur at [time] UTC. We apologize for any inconvenience this delay may cause. Maintenance - 5. Extended Title: Maintenance Extended The ongoing maintenance is taking longer than expected and will be extended until [time] UTC. We are working diligently to complete the process as soon as possible. Thank you for your continued patience. Incidents # Incident - 1. Under Investigation Title: Investigating Issues We are aware of an issue impacting [service] and are currently investigating. Updates will be provided as soon as more information is available. Incident - 2. Issues Detected Title: Service Issues Detected We have detected issues affecting [service] and some users may be experiencing slower response times. Our team is working to identify the cause and will provide updates as more information becomes available. Incident - 3. Identified Title: Issue Identified We have identified the cause of the issue affecting [service] and are working on a fix. We will provide an update once we have more information. Incident - 4. Partial Outage Title: Partial Service Outage We are experiencing a partial outage affecting [service]. Our team is actively working to restore full service. Thank you for your patience. Incident - 5. Major Outage Title: Major Service Outage We are currently experiencing a major outage affecting [service] in [region]. Our team is working urgently to restore service. We will provide updates as soon as we have more information. Incident - 6. Monitoring Title: Monitoring the Situation A fix has been implemented, and we are currently monitoring the system to ensure stability. [services] should be operating normally, but we will continue to observe performance closely. Incident - 7. Resolved Title: Incident Resolved The issue affecting [service] has been resolved as of [time] (UTC). All services are now operational. We apologize for any inconvenience caused and thank you for your patience. You can view the full incident report here. Performance # Performance - 1. Degradation Detected Title: Performance Degradation Detected We are currently investigating reports of degraded performance affecting [service]. Our team is working to identify the cause and mitigate the impact. We will provide updates as soon as possible. Performance - 2. Identified Title: Performance Issue Identified We have identified the cause of the performance degradation affecting [service] and are working on a fix. Updates will be provided as we make progress. Performance - 3. Monitoring Improvement Title: Monitoring Performance Improvement A fix has been implemented to address the performance issues. We are monitoring the system to ensure performance is fully restored. Thank you for your patience. Performance - 4. Resolved Title: Performance Restored The performance issues affecting [service] have been resolved. All services are now operating normally. We appreciate your patience during this time. Informational Info - 1. Service Update Title: Service Update We have rolled out an update to [affected services]. This update includes [brief description of changes or improvements]. All services are operating normally. Info - 2. New Feature Title: New Feature Available We are excited to announce a new feature for [services]: [feature name/description]. This feature will [briefly describe benefit]. Thank you for using our services! You can view the full release notes in our blog post. Info - 3. Announcement Title: General Announcement [Service] announcement: [description]. This will not impact service availability. Thank you for your attention. We hope these new status page templates improve your communication processes and enhance your users' experience during service updates, incidents, and more. Ready to try out the new templates? Head over to your status page settings and explore the options available. As always, we’re here to help - if you have any questions or need assistance, feel free to reach out to our support team. Happy communicating!
We recently announced a new feature to enhance how you communicate with your users during maintenance, incidents, and general service updates. Status Page Templates allows you to save and re-use status updates - but how do you know what incidents might happen or what updates you need to keep users informed about until it's too late? We have put together a library of ready-to-use templates designed to keep your users informed with clear, concise and consistent messaging. Maintenance Incidents Performance Informational Maintenance # Maintenance - 1. Scheduled Title: Scheduled maintenance We will be performing scheduled maintenance on [date] from [start time] to [end time] UTC. During this period [services] may experience [brief outages/slower performance/limited access] in the following regions: [regions]. We apologise for any inconvenience. Maintenance - 2. Started Title: Maintenance In Progress Scheduled maintenance has started as planned. [Service] may be temporarily unavailable during this time. We are working to complete the maintenance as quickly as possible. Thank you for your patience. Maintenance - 3. Completed Title: Maintenance Completed The scheduled maintenance has been successfully completed. All services are now fully operational. Thank you for your patience. Maintenance - 4. Delayed Title: Maintenance Delayed The scheduled maintenance has been delayed and will now occur at [time] UTC. We apologize for any inconvenience this delay may cause. Maintenance - 5. Extended Title: Maintenance Extended The ongoing maintenance is taking longer than expected and will be extended until [time] UTC. We are working diligently to complete the process as soon as possible. Thank you for your continued patience. Incidents # Incident - 1. Under Investigation Title: Investigating Issues We are aware of an issue impacting [service] and are currently investigating. Updates will be provided as soon as more information is available. Incident - 2. Issues Detected Title: Service Issues Detected We have detected issues affecting [service] and some users may be experiencing slower response times. Our team is working to identify the cause and will provide updates as more information becomes available. Incident - 3. Identified Title: Issue Identified We have identified the cause of the issue affecting [service] and are working on a fix. We will provide an update once we have more information. Incident - 4. Partial Outage Title: Partial Service Outage We are experiencing a partial outage affecting [service]. Our team is actively working to restore full service. Thank you for your patience. Incident - 5. Major Outage Title: Major Service Outage We are currently experiencing a major outage affecting [service] in [region]. Our team is working urgently to restore service. We will provide updates as soon as we have more information. Incident - 6. Monitoring Title: Monitoring the Situation A fix has been implemented, and we are currently monitoring the system to ensure stability. [services] should be operating normally, but we will continue to observe performance closely. Incident - 7. Resolved Title: Incident Resolved The issue affecting [service] has been resolved as of [time] (UTC). All services are now operational. We apologize for any inconvenience caused and thank you for your patience. You can view the full incident report here. Performance # Performance - 1. Degradation Detected Title: Performance Degradation Detected We are currently investigating reports of degraded performance affecting [service]. Our team is working to identify the cause and mitigate the impact. We will provide updates as soon as possible. Performance - 2. Identified Title: Performance Issue Identified We have identified the cause of the performance degradation affecting [service] and are working on a fix. Updates will be provided as we make progress. Performance - 3. Monitoring Improvement Title: Monitoring Performance Improvement A fix has been implemented to address the performance issues. We are monitoring the system to ensure performance is fully restored. Thank you for your patience. Performance - 4. Resolved Title: Performance Restored The performance issues affecting [service] have been resolved. All services are now operating normally. We appreciate your patience during this time. Informational Info - 1. Service Update Title: Service Update We have rolled out an update to [affected services]. This update includes [brief description of changes or improvements]. All services are operating normally. Info - 2. New Feature Title: New Feature Available We are excited to announce a new feature for [services]: [feature name/description]. This feature will [briefly describe benefit]. Thank you for using our services! You can view the full release notes in our blog post. Info - 3. Announcement Title: General Announcement [Service] announcement: [description]. This will not impact service availability. Thank you for your attention. We hope these new status page templates improve your communication processes and enhance your users' experience during service updates, incidents, and more. Ready to try out the new templates? Head over to your status page settings and explore the options available. As always, we’re here to help - if you have any questions or need assistance, feel free to reach out to our support team. Happy communicating!