Security

At Oh Dear, we understand that security and privacy are fundamental to your business. We've implemented comprehensive measures to protect your data and ensure transparent handling of your personal information.

Data Security

We employ industry-standard security practices to safeguard your monitoring data and personal information:

• Encryption: All data is encrypted in transit using TLS 1.2+
• Infrastructure: Our services run on secure, regularly updated infrastructure
• Access Controls: Strict employee access controls with multi-factor authentication
• Regular Internal Audits: Ongoing internal security assessments and vulnerability testing
• Incident Response: Comprehensive breach response procedures in place

Privacy Protection

We are committed to protecting your privacy and handling your personal data responsibly:

• GDPR Compliance: Full compliance with European data protection regulations
• Data Minimization: We collect only the data necessary to provide our services
• Your Rights: Easy access to view, correct, or delete your personal data
• Transparency: Clear information about how we process your data

Monitoring Data

Your website monitoring data is handled with the utmost care:

• Secure Storage: All monitoring data is securely stored and backed up
• Limited Access: Only authorized personnel can access monitoring data
• Data Retention: Data is retained according to your subscription plan and legal requirements
• No Sharing: We never sell or share your monitoring data with third parties

Compliance & Certifications

We maintain compliance with relevant standards and regulations:

• GDPR: General Data Protection Regulation compliance
• Belgian Law: Adherence to Belgian data protection and business regulations
• Industry Standards: Following security best practices and frameworks

Reporting Security Issues

If you discover a security vulnerability or have security concerns, please contact us immediately:

• Security Email: [email protected]
• Response Time: We aim to respond to security reports within 24 hours
• Responsible Disclosure: We follow responsible disclosure practices

Legal Documentation

For detailed information about our data practices and terms of service, please review our legal documentation:

Data Processing Agreement

For business customers who process personal data through our services, we provide a comprehensive Data Processing Agreement (DPA):

• GDPR Compliant: Meets all GDPR requirements for data processor agreements
• Standard Clauses: Includes EU Standard Contractual Clauses for international transfers
• Download: Download our DPA

Contact Us

If you have questions about our security practices or need to discuss specific security requirements:

• Security: [email protected]
• Privacy: [email protected]
• General: [email protected]
• Contact Form: ohdear.app/contact