Privacy Policy

Last updated: September 30th, 2026
This privacy policy explains how Oh Dear collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection law.

1. Data Controller

The data controller responsible for your personal data is:
Immutable VOF
Hemelshoek 277
2590, Berlaar, Belgium
VAT number: BE 0699.594.682
D-U-N-S number: 401065562
Email: privacy@ohdear.app

2. What Personal Data We Collect

We collect and process the following categories of personal data:

• Account Information: Name, email address, company name, billing address
• Usage Data: Website monitoring data, uptime statistics, performance metrics
• Technical Data: IP addresses, browser information, device identifiers
• Communication Data: Support tickets, feedback, correspondence
• Payment Data: Billing information (processed by our payment providers)
• Campaign Data: Which marketing campaign or referring website led you to sign up
• Analytics Data: Page views, product actions, browser information, approximate location, and an account identifier when you sign in

Website and product analytics

We use PostHog to understand how people find Oh Dear and use its features. PostHog receives page views, selected product events, campaign parameters, referring domains, IP addresses, and browser information. After you sign in, we identify your account by its internal user ID and email address and associate relevant product events with your team. Our PostHog project is hosted in its EU Cloud region.

PostHog uses a first-party analytics cookie to recognize your browser across visits. We do not enable session recordings, surveys, exception capture, or feature flags. Public customer status pages are excluded from this analytics setup. We do not send monitored URLs, search terms, notification content, or other customer content as custom analytics event properties.

We also record the campaign name, referring domain, and landing page for tagged links in our own signup attribution system. This uses a first-party session cookie when a tagged link is opened. You can block analytics scripts in your browser, although this may limit attribution.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To provide our monitoring services and fulfill our contractual obligations
• Legitimate Interest: To improve our services, ensure security, and communicate about service updates
• Legal Obligation: To comply with tax, accounting, and legal requirements
• Consent: For marketing communications (where required) and optional features

4. How We Use Your Data

We use your personal data to:

• Provide website monitoring and uptime services
• Process payments and manage your account
• Provide customer support and respond to inquiries
• Send service-related communications and important updates
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal and regulatory requirements

5. Data Sharing and Third Parties

We may share your personal data with:

• Service Providers: Payment processors, cloud hosting providers, email services
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In case of merger, acquisition, or sale of assets

We use contractual and technical safeguards appropriate to each processor. Your primary data stays in the EU, stored in Belgium with Combell, an ISO 27001 certified hosting provider.

6. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When transferring data internationally, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Other appropriate safeguards as required by GDPR

7. Data Retention

We retain your personal data only as long as necessary:

• Account Data: For the duration of your account plus 5 years for legal/tax purposes
• Monitoring Data: According to your subscription plan (typically 1-2 years)
• Communication Records: 3 years from last interaction
• Technical Logs: Maximum 12 months
• Campaign Data: Our own signup attribution data is discarded after 30 days if you do not sign up. If you sign up, we retain the campaign name, referring domain, and landing page for campaign measurement

8. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of Access

You can request access to your personal data and information about how we process it.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data when it's no longer necessary or you withdraw consent.

Right to Restrict Processing

You can request limitation of processing in certain circumstances.

Right to Data Portability

You can request your data in a structured, machine-readable format to transfer to another service.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

9. Exercising Your Rights

To exercise any of your rights, please contact us at privacy@ohdear.app or use our contact form. We will respond within one month of receiving your request.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit/Autorité de protection des données) if you believe we have not handled your personal data properly.

9a. Your Data, Your Control

We believe you should always have control over your data:

• Export anytime: Use our API to export all your monitoring data whenever you need it
• Delete on request: Request deletion of your account and all associated data at any time
• No data selling: We never sell your data to third parties. Ever.
• Transparent processing: We only use your data to provide the service you signed up for

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Data location: Primary data stored in Belgium with Combell (ISO 9001, ISO 27001, ISO 27701 certified)
• Performance metrics: Stored in ClickHouse Cloud (SOC 2 Type II, ISO 27001)
• Encryption: TLS 1.2+ for all data in transit
• Access controls: Multi-factor authentication required, principle of least privilege
• Background checks: Completed for all team members
• Incident response: Documented procedures with 24-hour response commitment

11. Data Breach Notification

In case of a personal data breach that poses a high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, as required by GDPR.

To date, Oh Dear has never experienced a data breach requiring notification.

12. Cookies and Tracking

We use cookies for account sessions and first-party analytics cookies for PostHog. PostHog tracking starts when you visit our marketing or application pages. We do not use advertising pixels or session recordings. Customer status pages do not load PostHog.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our service. The current version is always available on our website.

14. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@ohdear.app
• Contact form: ohdear.app/contact
• Mail: Immutable VOF, Hemelshoek 277, 2590 Berlaar, Belgium

15. Data Processing Agreement

For customers who process personal data through our services, we provide a GDPR-compliant Data Processing Agreement.