How do I download my invoices?
All Oh Dear invoices are available in the Stripe customer portal.
- Open the Billing page in your Oh Dear account.
- Click Manage subscription to open the Stripe portal.
- Scroll to the Invoice History section.
- Click any invoice to view it online, or click the download icon to save a PDF.
Every invoice is also emailed to your billing email automatically when it's issued.
Missing an invoice?
If you can't find a specific invoice (or one never arrived by email):
- Check the Stripe portal first. Every issued invoice lives there, even if email delivery failed.
- Look in spam / junk folders for emails from
[email protected]or[email protected]. - If your billing email changed, older invoices were sent to the previous address. You can still download them from the Stripe portal.
If none of the above work, contact support with the billing period you're missing, and we'll resend or reissue the invoice for you.
Accountant access
Some customers set up a dedicated billing email (like [email protected] or a Peppol endpoint) so invoices land directly with their finance team. You can update the billing email in the Stripe portal at any time.
