How do I download my invoices?

The quickest way is straight from your Oh Dear account.

1. Open the Billing page and go to the Invoices tab.
2. Find the invoice you need in the list.
3. Click Download to save the PDF.

Every issued invoice shows up there, and each one is also emailed to your billing email automatically when it's created.

Prefer our payment provider's portal? #

You can also grab them from Stripe: on the Billing page, click Manage subscription on Billing portal, open the Invoice History section, and download any invoice from there.

Missing an invoice? #

If you can't find a specific invoice (or one never arrived by email):

• Check the Invoices tab first. Every issued invoice lives there, even if email delivery failed.
• Look in spam / junk folders for emails from invoice+statements@stripe.com or support@ohdear.app.
• If your billing email changed, older invoices were sent to the previous address. You can still download them from your account.

If none of that works, contact support with the billing period you're missing, and we'll resend or reissue the invoice for you.

Accountant access #

Some customers set up a dedicated billing email (like accounting@yourcompany.com or a Peppol endpoint) so invoices land directly with their finance team. You can update the billing email at any time.