How do I cancel my Oh Dear subscription?
You can cancel your Oh Dear subscription at any time, directly from the Billing page in your account. Click Manage subscription, which takes you to the Stripe customer portal, and select Cancel plan.
A few things to know:
- Cancelling stops your next renewal. You keep access to everything until the end of the current billing period.
- After the period ends, your account moves to a free-trial-like state. Historical monitoring data stays available for a limited time before we prune it, so if you're coming back within a few weeks you won't lose much.
- You can resubscribe at any time from the same Billing page, and any monitors you had are restored on the new plan.
If you'd rather downgrade to a smaller plan instead of cancelling outright, you can do that from the same Billing page. Stripe will pro-rate the difference and apply it to your next invoice.
Need to delete your account completely (not just cancel the subscription)? See How do I delete my account?
If something about Oh Dear didn't work for you, we'd genuinely like to hear why before you leave. Send us a note, even one line is useful. We use this feedback to decide what to work on next.
