How do I delete my account?

You have two options depending on what you actually want.

Option 1: cancel the subscription, keep the account #

If you just want to stop being billed but might come back later, cancel your subscription instead of deleting the account. You keep read-only access to your history, and you can resubscribe anytime.

See How do I cancel my Oh Dear subscription? for the steps.

Option 2: delete the account completely #

If you want your account and team data erased from our systems entirely:

1. Make sure you're signed in as the owner of the team (not a member).
2. Cancel any active subscription first (deletion with an active paid plan isn't allowed).
3. Open Team settings > General and scroll to Delete team.
4. Confirm the deletion.

Deletion removes:

• The team and all of its monitors
• Check history and incident logs
• Status pages, maintenance windows, and scheduled tasks
• API tokens scoped to the team

It does not remove invoices, which we keep for legal/accounting reasons (Belgian bookkeeping law requires us to retain invoices for several years). Invoices are pseudonymized after the retention period.

GDPR erasure (right to be forgotten) #

If you have additional GDPR concerns, our privacy policy and Data Processing Agreement explain exactly what we keep and for how long. You can also email us with a formal erasure request. We'll honour it for everything that isn't required by law to retain.