Like most SaaS products, Oh Dear is a living platform. We add new features proposed by our users, fix bugs that get reported, and regrettable also sometimes introduce new bugs.
Most users use email to communicate with us. Even though sending an email is often perceived as friction-free, it can be a minor hurdle.
We've introduced a little support bubble at the bottom of every page to make it easier for our users to pass us feature requests and report bugs. When you click the support bubble, a form opens to quickly send us a mail. Here's what it looks like.
When you are logged in, you don't even have to provide your email; we'll simply use your account's email.
Behind the scenes, we're using the spatie/support-bubble-package to power this feature. In this video, you'll learn more about the internals of the package.